This policy aims to explain clearly and transparently how Biscuiterie Painsol collects, uses, and protects your personal data, in accordance with the GDPR and French law. To learn more about your rights, please visit the website of the CNIL.

Who is responsible for the processing?

Painsol Biscuit Factory
3 Rue des Petits Champs, 41300 Salbris, France
Telephone: +33 (0) 682 560 840
E-mail : sales@biscuiterie-painsol.com

What data do we collect?

  • Identity: name, first name
  • Contact : email address, phone number
  • Navigation data: Pages viewed, cookies/trackers (see section "Cookies")
  • Orders : Products purchased, delivery/billing addresses (if applicable)

Why do we collect this data? (purposes and legal basis)

  • Website management, responding to your requests and customer service (legitimate interest / performance of a contract)
  • Order processing and invoicing (performance of a contract / legal obligation)
  • Improving user experience and audience statistics (legitimate interest / consent for cookies)
  • Email marketing (consent; unsubscribe possible at any time)
  • Site security and fraud prevention (legitimate interest/legal obligation)

Who do we share your data with?

We only share your data with technical service providers and partners necessary for the website's operation, order processing, and customer relations (hosting, maintenance, payment processing, and email delivery). These providers are located within the European Union and are bound by confidentiality and security obligations. We do not sell your data.

Retention periods

  • Prospects (forms/contact): up to 3 years after the last contact
  • Customers/orders: duration necessary for the business relationship, then legal archiving (e.g., invoicing up to 10 years)
  • Cookies/audience: up to 13 months (see details below)

Your rights

  • Access, rectification, erasure
  • Limitation and opposition to treatment
  • Portability of the data provided
  • Guidelines on the fate of data after death

To exercise your rights, write to us at: sales@biscuiterie-painsol.com or by mail to the postal address above, enclosing a valid form of identification. We will respond within one month (this period may be extended by two months in the case of a complex request). You can also contact the CNIL (French Data Protection Authority).

Cookies and trackers

On your first visit, a banner informs you about the use of cookies/trackers and requests your consent. This consent is valid for 13 months. You can withdraw your consent at any time via your browser settings or the website's cookie preferences.

Types of cookies used (depending on your choices):

  • Cookies strictly necessary for the operation of the site
  • Audience measurement and statistics
  • Functional (preferences, experience)
  • Marketing (only if you consent)

To learn more and manage your cookies:
https://www.cnil.fr/fr/cookies-et-autres-traceurs

Safety

We implement reasonable technical and organizational measures to protect your data against unauthorized loss, access, disclosure, alteration, or destruction.

Prospecting and newsletters

You may receive marketing information if you have consented. You can unsubscribe at any time via the link in our emails or by writing to us at sales@biscuiterie-painsol.com.

Transfers outside the EU

Our service providers are chosen primarily from within the EU. In the event of a transfer outside the EU, we ensure that it is based on a mechanism recognized by regulations (adequacy decision, standard contractual clauses, etc.).

Policy updates

This policy may be updated to reflect legal or technical developments. The online version is the only legally binding version.

Contact Details

Any questions regarding this policy can be addressed to: sales@biscuiterie-painsol.com – +33 (0) 682 560 840.